|
Home > ConnexAll >
|
ATM Management Features
INSTANT ALERTS
-
Immediate notification when an ATM is Out-of-Service or Offline
-
Monitor your ATM network in real-time
-
Receive specific, detailed, error messages such as; cash low, card reader error or power disconnected
-
Responders can acknowledge a message from any location or mobile device
-
Emergency alerting directly to security personnel
ALERT ESCALATION
- Escalate alerts if an employee doesn’t acknowledge receipt of an alert message
- Easily create notification and escalation procedures based on any criteria
- Set up different procedures based on your staff schedules, holidays, type of alert or location
- Easily assign different calls or alarms to mobile staff on the fly or create assignment plans to follow your staff schedules
- Escalate alerts to multiple staff members and/or maintenance contractors simultaneously
REMOTE ACCESS
- Monitor all systems, including the network, from any location or mobile device
- View alert location maps to locate trouble areas or pinpoint a specific problem
- Remotely restart your machine in the event of an error
- Remote loading of software updates
- Grant temporary or permanent data access to specific ATM locations
STREAMLINE IT INFRASTRUCTURE
- Developing a uniform software platform rather than a uniform hardware platform is more cost effective and flexible
- Easily adopt new hardware and integrate to legacy systems
- One system to monitor
- One system to maintain
- One system to upgrade
- One system to train employees to use
MANAGING AND REPORTING
- View alert response efficiency and effectiveness for staff
- Analyze alarm and false-alarm frequency trends
- Dispatch a tech with knowledge of error and resolution before arriving on-site
- Know which ATMs have an unacceptable level of host processor or hardware errors
- Secure access to all ATMs through a centralized location
- Provide tiered access to head office, district and branch personnel
BENEFITS
- Purchase new ATMs without being restricted to one manufacturer
- Detailed trends and historical reports at the touch of a button
- Calculate and project when your ATM is going to run out of cash or receipt papers
- Optimize note stocking based on location trends
- Segmented advertising based on user or location demographics
|
|
|